Banner Image

FREQUENTLY ASKED QUESTIONS

LOVE & ENGAGEMENT

Exclusive Services

We offer a variety of ways to get in touch with our expert advisors. You can speak to us anytime through our 24/7 WhatsApp or Schedule an appointment for a private consultation.

Yes, we offer services to create bespoke engagement rings. Our team of diamond experts, designers, and advisors are available to guide and assist you in designing your perfect ring. The process begins with a consultation where we discuss your design ideas, budget, and preferences. Our team then creates a design for you to review before crafting the ring. We’ll keep you updated every step of the way. Chat Now

Yes! We offer a range of customisation options, from selecting the perfect diamond shape and choosing the metal for your band to adding a hidden gemstone or engraving a special note inside the band. Our designers are happy to work with you to create a truly personalised ring.

MJ Jones provides a lifetime warranty with all of our engagement rings because they are made to last. This covers routine maintenance like resizing, polishing, and inspections, ensuring your ring stays as beautiful as the day you received it.

Simply reach out to our team, and we’ll gladly send you a free ring sizer! We're here to make sure your ring fits perfectly – it’s all part of our commitment to making this experience truly special for you. Chat Now

Choosing the perfect diamond and Metal

At MJ Jones, we believe in offering our clientele the finest diamonds. Both natural and lab-grown diamonds offer stunning beauty and durability. The main difference is their origin. Lab-grown diamonds are created in a controlled environment and are a sustainable option without compromising on quality or sparkle. Read More

Selecting a diamond is a deeply personal experience, and we invite you to appreciate the full beauty of each diamond. Every diamond possesses unique characteristics defined by the 4Cs—cut, clarity, colour, and carat weight—which collectively determine its individual value. Speak to our experts to find out more.

Yes, all of our diamond rings are accompanied by a GIA (Gemological Institute of America) or IGI (International Gemological Institute) certificate, providing a comprehensive evaluation of the diamond’s cut, clarity, colour, and carat weight. These certificates ensure the highest standards of accuracy and integrity in diamond grading.

Yes, all of our diamonds are sustainably sourced and fully traceable. We are committed to ethical practices that prioritise environmental responsibility and ensure our diamonds meet the highest standards of integrity from mine to market.

At MJ Jones, we offer engagement rings crafted from yellow gold, rose gold, white gold, and platinum. While each material is strong and durable, we recommend platinum for the centre diamond setting. Platinum provides exceptional strength, securely holding the diamond and also enhancing its brilliance, making it appear brighter and even larger. For a striking, lasting design, platinum is an ideal choice for your engagement ring’s centre stone, regardless of the band metal you choose.

Have more questions?

Get in touch with the MJ Jones team for personalised assistance and expert guidance on engagement rings, diamonds, and customisation options!

FULLY CERTIFIED DIAMONDS

All diamonds certified by GIA or IGI

LIFETIME WARRANTY

All products are guaranteed for life

COMPLIMENTARY DELIVERY

Secure & free international shipping

INTEREST-FREE FINANCE

Term & conditions apply. Enquire for details